Urgent Opening For Customer Support Executive

The It Cart Corp

Job Description: Customer Support Agent

Job Location: Remote

Shift Time: Night shift (09:30 PM to 07:00 AM) IST (Including Break)

Working days: Monday to Saturday

Company Name- THE IT CART CORP

Employment Type: Full Time

Experience: Fresher/1-2 years (Preferred)

Compensation: 3 LPA (Negotiable)

Education: UG/PG (Any Graduate)

No. of vacancy: 2

Industry: Retails and Furniture

Key Responsibilities:

Respond promptly to customer inquiries via call, providing accurate and helpful information about our digital marketing services.

Troubleshoot and resolve customer issues related to service usage, billing, and technical difficulties in a timely manner.

Guide customers through the onboarding process, helping them understand how to effectively utilize our services.

Collaborate with internal teams to escalate and resolve complex issues, ensuring customer satisfaction.

Maintain detailed records of customer interactions and feedback in our CRM system.

Educate clients about our products, features, and best practices to enhance their experience and engagement.

Monitor and analyze customer feedback to identify trends and suggest improvements to our services and processes.

Stay updated on industry trends and product developments to provide informed support and recommendations.

Excellent Communication Skills in both.(Written and Verbal)

What We Offer:

Comprehensive training and ongoing professional development opportunities.

A supportive and collaborative team culture.

Opportunities for career advancement within a growing company.

How to Apply: Interested candidates should submit their resume on our mail with the subject line ''Customer Support Agent'' or can also WhatsApp us on . (Strictly No calls)

Candidates Must have their own Laptop and Wi-Fi Connection.

• Experience

  1 - 6 Years

• No. of Openings

  2

• Education

  Professional Degree, Any Master Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Home