**Customer Support Executive - Merapashu360, Gurugram**
**Responsibilities:**
1. **Customer Interaction:**
- Handle inbound and outbound customer calls, emails, and chat inquiries.
- Provide accurate information regarding products and services to customers.
2. **Issue Resolution:**
- Resolve customer issues, complaints, or queries in a timely and effective manner.
- Escalate unresolved issues to the appropriate departments as necessary.
3. **Customer Satisfaction:**
- Ensure a high level of customer satisfaction by delivering prompt and courteous support.
- Follow up on customer complaints to ensure complete resolution.
4. **Data Management:**
- Maintain accurate records of customer interactions and update databases accordingly.
- Document customer feedback to identify common issues and recommend improvements.
5. **Product Knowledge:**
- Stay updated on Merapashu360s offerings to provide informed support.
- Educate customers on new features and product updates.
6. **Collaboration:**
- Work closely with internal teams (sales, technical support, etc.) to ensure seamless service delivery.
- Share customer insights and feedback with relevant teams to improve products/services.
**Qualifications:**
- Minimum 6 months of experience in customer support or a similar role.
- Strong communication and problem-solving skills.
- Ability to handle challenging situations with patience and empathy.
- Proficient in using CRM software and other customer support tools.
Location: Gurugram
- Experience0 - 4 Years
- No. of Openings6
- EducationHigher Secondary, Secondary School, B.A, B.C.A, B.Com, B.Sc, B.Tech, Any Bachelor Degree, M.A, M.Com
- RoleCustomer Support Executive
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office
- Walk-in interview locationBuilding no 104 , Phase IV, Udyog Vihar, Sector 18, Gurugram, Shahpur, Haryana 122022.