Walk-in For Urgent Requirement For Customer Support Executive

Thakur Job Consultant

**Customer Support Executive - Merapashu360, Gurugram**

**Responsibilities:**

1. **Customer Interaction:**

- Handle inbound and outbound customer calls, emails, and chat inquiries.

- Provide accurate information regarding products and services to customers.

2. **Issue Resolution:**

- Resolve customer issues, complaints, or queries in a timely and effective manner.

- Escalate unresolved issues to the appropriate departments as necessary.

3. **Customer Satisfaction:**

- Ensure a high level of customer satisfaction by delivering prompt and courteous support.

- Follow up on customer complaints to ensure complete resolution.

4. **Data Management:**

- Maintain accurate records of customer interactions and update databases accordingly.

- Document customer feedback to identify common issues and recommend improvements.

5. **Product Knowledge:**

- Stay updated on Merapashu360s offerings to provide informed support.

- Educate customers on new features and product updates.

6. **Collaboration:**

- Work closely with internal teams (sales, technical support, etc.) to ensure seamless service delivery.

- Share customer insights and feedback with relevant teams to improve products/services.

**Qualifications:**

- Minimum 6 months of experience in customer support or a similar role.

- Strong communication and problem-solving skills.

- Ability to handle challenging situations with patience and empathy.

- Proficient in using CRM software and other customer support tools.

Location: Gurugram

• Experience

  0 - 4 Years

• No. of Openings

  6

• Education

  Higher Secondary, Secondary School, B.A, B.C.A, B.Com, B.Sc, B.Tech, Any Bachelor Degree, M.A, M.Com

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  Building no 104 , Phase IV, Udyog Vihar, Sector 18, Gurugram, Shahpur, Haryana 122022.