Customer Support Executive (Female)

Smart Infocom Pvt. Ltd.

1. Act as a central point of contact between customers and the hardware support team, facilitating efficient communication and issue resolution.

2. Create and manage issue tickets in the Hardware/Software support system, documenting customer-reported problems and assigning tasks to the Hardware/Software support team.

3. Prioritize and schedule hardware/software support tasks based on the urgency and impact on customer satisfaction.

4. Monitor the progress of assigned tasks and ensure timely resolution, keeping customers informed throughout the process.

5. Collaborate with Hardware/Software support specialists to gather relevant information for issue resolution and provide detailed updates to customers.

6. Escalate critical hardware/Software support issues to higher levels of technical support or management when necessary.

7. Conduct post-resolution follow-ups with customers to ensure satisfaction and gather feedback for continuous improvement.

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Higher Secondary, B.A, B.Com

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  102/103, Chawda Commercial Centre, Mind Space, Behind Evershine Mall, Chincholi Bunder Road, Malad W