Urgent Opening For Customer Support Executive

Job Description

Key Responsibilities: Customer Support Executive

Customer Interaction:

Respond promptly to customer inquiries through various channels (phone, email, chat, etc.).

Provide accurate and comprehensive information about products, services, and policies.

Address and resolve customer complaints, issues, and concerns in a professional and timely manner.

Problem Resolution:

Investigate and analyze customer problems and find appropriate solutions.

Collaborate with other departments to resolve complex issues and escalate when necessary.

Ensure follow-up to guarantee resolution and customer satisfaction.

Product Knowledge:

Stay informed about the company's products, services, and policies.

Continuously update knowledge to effectively assist customers and provide accurate information.

Documentation and Reporting:

Document customer interactions, issues, and resolutions in the customer support ide regular reports on common customer issues and feedback to improve products or services.

Customer Education:

Educate customers on how to use products or services effectively.

Create and update user guides, FAQs, and other support materials.

Quality Assurance:

Conduct quality assurance checks on customer interactions to maintain service standards.

Identify areas for improvement and provide feedback to the team.

Cross-Functional Collaboration:

Collaborate with other departments, such as sales, marketing, and product development, to address customer needs and concerns.

Share customer feedback to contribute to product and service improvements.

Continuous Improvement:

Proactively identify opportunities to improve customer support processes.

Participate in training sessions and workshops to enhance skills and knowledge.

Qualifications and Skills:

Bachelor's degree in business, communication, or a related field.

Proven experience in customer support or a related role.

Excellent communication and interpersonal skills.

Strong problem-solving and decision-making abilities.
  • Experience

    0 - 1 Years

  • No. of Openings

    3

  • Education

    B.A, B.Com, Higher Secondary, Secondary School

  • Role

    Customer Support Executive

  • Industry Type

    Banking / Financial Services / Stock Broking

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Pacific Placements and Business Consultancy Pvt. Ltd.

We Provide Job Placement Services and Assistance to Candidates and Employers. Jobs available in the areas of Kolhapur, Sangli, Satara, Pune, Mumbai, Nashik, Nagpur, Ahmednagar. We not only work in Maharashtra, but also Gujarat, Rajasthan, Karnataka and Goa. We have a very Strong influence in the field of HR in Western India rnrnWe have tie-ups with Hospitals, Hotels, Retailers, Bazaars, Malls, Insurance/Finance Companies, MNC, Private Firms, Institutes, Industries, Shopping Centers, Call Centers, BPO, KPO, Medicals/Chemists, Wholesalers, Auto Showrooms. Job Vacancy available for all designations and posts, according to qualification and experience. Jobs for Experienced and Freshers also.rnrnPacific Placements and Business Consultancy is Currently Maharashtra's Leading HR Consultancy Company and we are expanding in India through our Franchise Opportunity for Business Owners, Salaried and Retired Persons.
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