Hiring For Customer Support Executive

Overseas Cyber Technical Services Pvt. Ltd.

Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, etc.) during the night shift.

Provide accurate and relevant information to customers regarding products, services, and company policies.

Assist customers in troubleshooting technical issues and provide step-by-step instructions when needed.

Identify and escalate complex or unresolved issues to the appropriate departments or senior staff for further assistance.

Maintain detailed and accurate records of customer interactions and transactions using the company's customer support software or CRM system.

Follow up with customers to ensure their issues have been resolved and they are satisfied with the resolution.

Stay up-to-date with product knowledge, company updates, and industry trends to provide accurate and current information to customers.

Adhere to company policies and procedures, including privacy and security guidelines, while handling customer information.

Meet or exceed the company's key performance indicators (KPIs) and customer service targets.



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• Experience

  0 - 1 Years

• No. of Openings

  3

• Education

  B.C.A, B.Com, B.Sc

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  No.3/494, Vairavapuram 2nd Street, Alagappa Puram Post, Karaikudi - 630 003, Tamil Nadu, India