Hiring For Customer Support Executive

Overseas Cyber Technical Services Pvt. Ltd.

0 - 1 Years
3 Openings
2.0-4.0 Lac/Yr
Karaikkudi
Face-to-Face interview

Key Skills

Customer Service Customer Support CRM

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Job Description

Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, etc.) during the night shift.

Provide accurate and relevant information to customers regarding products, services, and company policies.

Assist customers in troubleshooting technical issues and provide step-by-step instructions when needed.

Identify and escalate complex or unresolved issues to the appropriate departments or senior staff for further assistance.

Maintain detailed and accurate records of customer interactions and transactions using the company's customer support software or CRM system.

Follow up with customers to ensure their issues have been resolved and they are satisfied with the resolution.

Stay up-to-date with product knowledge, company updates, and industry trends to provide accurate and current information to customers.

Adhere to company policies and procedures, including privacy and security guidelines, while handling customer information.

Meet or exceed the company's key performance indicators (KPIs) and customer service targets.

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Experience
0 - 1 Years
No. of Openings
3
Education
B.C.A, B.Com, B.Sc
Role
Customer Support Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
No.3/494, Vairavapuram 2nd Street, Alagappa Puram Post, Karaikudi - 630 003, Tamil Nadu, India

About Overseas Cyber Technical Services Pvt. Ltd.

Karaikudi which is known for its food and culture is where our firm was established back in 2008. It has been more than a decade of excellence. Our company Overseas Cyber Technical Services Pvt. Ltd. (OCTS) is the largest IT/Software company in Karaikudi. We mark ourselves as the rapidly growing next gen tech company to provide world class IT services to various clients across the globe. Our company runs on 4H Core Values namely HONESTY, HUMILITY, HARD WORK & HAPPINESS. This is a digital era, any kind of business requires to mark their presence on the internet. Being a forefront IT service provider, we create highly equipped softwares, websites, digital marketing plans, etc according to the needs of the client to mark them digitally and grow their business.