Customer Support Executive

Nitalaksha IT Solutions Pvt Ltd

Job Description:

As a Customer Service Executive for our international voice process, you will be responsible for

providing outstanding customer service and support to our clients across various regions. You will

handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring

customer satisfaction. The role requires excellent communication skills, a customer-centric approach,

and the ability to thrive in a fast-paced environment.

Roles and Responsibilities:

1. Handle inbound calls from customers in a professional and courteous manner.

2. Address customer inquiries, complaints, and issues promptly and effectively, striving for first-call

resolution.

3. Provide accurate information to customers regarding products, services, pricing, and policies.

4. Assist customers with placing orders, processing payments, and managing account information.

5. Troubleshoot technical issues and escalate complex problems to the appropriate department for

resolution.

6. Follow up with customers to ensure their issues are resolved satisfactorily and maintain records of

customer interactions in the CRM system.

7. Meet or exceed established performance metrics for call quality, productivity, and customer

satisfaction.

8. Keep abreast of product updates, promotions, and company policies to provide up-to-date

information to customers.

9. Collaborate with team members and other departments to ensure a seamless customer

experience.

10. Adhere to company policies, procedures, and quality standards at all times.

Qualifications:

- Any Graduate is preferred

- Prior experience in customer service or call center environment, preferably in an international voice

process.

- Excellent verbal and written communication skills in English.

- Strong interpersonal skills and ability to interact effectively with customers and colleagues from

diverse backgrounds.

- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.

• Experience0 - 5 Years
• No. of Openings200
• EducationHigher Secondary, Secondary School
• RoleCustomer Support Executive
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Type of JobFull Time
• Work Location TypeWork from Office