International Customer Support

Lateshipment

Experience: A maximum of 1-2 years of experience in customer support or related roles, preferably in a SAAS environment, is highly desirable. ( If you have more than 2 years of experience, kindly refrain from applying. We are looking to fill in a junior position only)

Technical Proficiency: Familiarity with SAAS products and cloud-based technologies is a plus.

Communication Skills: Excellent written and verbal communication skills. Ability to explain complex technical concepts in a clear and concise manner to non-technical customers.

Problem-Solving Abilities: Strong analytical and problem-solving skills to identify and resolve customer issues effectively. Ability to think on your feet and make decisions independently.

Customer-Focus: Passion for providing exceptional customer service and ensuring customer satisfaction. Patience, empathy, and the ability to handle difficult customer situations with professionalism.

Organizational Skills: Strong organizational and multitasking abilities to manage customer inquiries, prioritize tasks, and meet deadlines in a fast-paced environment.

Adaptability: Flexibility to adapt to changing business needs and work effectively in a dynamic, team-oriented environment.

Bachelors Degree: A bachelors degree in a relevant field is preferred but not mandatory.

• Experience0 - 2 Years
• No. of Openings2
• EducationAny Bachelor Degree, Any Master Degree
• RoleCustomer Support Executive
• Industry TypeTransportation / Logistic / Shipping / Marine / Courier / Freight / Cargo
• GenderMale
• Job CountryIndia
• Job TypeWork from Office