Customer Support Executive - GUWAHATI,ASSAM

Lakshmi North East Solutions (LNES)

1 - 6 Years
10 Openings
2.3-3.8 Lac/Yr
Guwahati
Face-to-Face interview

Key Skills

Good Communication Skills Customer Care Representative Business Process Outsourcing Customer Service Customer Handling International BPO Customer Relationship Inbound Calls Customer Care

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Job Description

Handle incoming calls from international customers regarding customer support, billing enquiry & CSAT.

Provide accurate information and resolve customer issues effectively and efficiently.

Listen actively to customers, understand their needs, and provide appropriate solutions.

Escalate complex issues to the appropriate department when necessary.

Conduct follow-up calls to ensure customer satisfaction and resolve any ongoing issues.

Follow company policies and procedures to ensure compliance with industry standards.

Work closely with team members and other departments to achieve common goals.

Participate in team meetings and training sessions to enhance skills and knowledge.

Maintain confidentiality of customer information.

Ensure all customer information is accurate and updated.

Experience
1 - 6 Years
No. of Openings
10
Education
B.A, B.B.A, B.C.A, B.Com, Higher Secondary, Any Bachelor Degree, Professional Degree, Secondary School
Role
Customer Support Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Lakshmi North East Solutions (Human Resource Consultant) Rg Baruah Road, Gcc Bus Stop, Near Aunty\'

About Lakshmi North East Solutions (LNES)

Lakshmi North East Solutions (LNES) is a respected name serving the placement sector of PAN India. This placement firm has carved a niche for itself in the HR industry as well. We are a full-fledged team of professionals engaged in serving everyone by offering various services under the same roof. Lakshmi North East Solutions (LNES) is offering HR consultancy and corporate training in Guwahati and other cities of PAN India. As a recruitment & training solution provider we assist leading corporations to effectively screen and hire right kind of people. Our leading corporate clients include many of worlds best-known recruitment brands.