Opening For Customer Support Executive

Ishan Technologes

Customer Interaction:

Respond to customer inquiries via phone, email, chat, or in person regarding broadband services.

Address customer concerns, complaints, or queries efficiently and courteously.

Technical Support:

Diagnose and troubleshoot basic technical issues related to broadband connectivity, modems, routers, and other equipment.

Guide customers through technical procedures and solutions step-by-step.

Service Assistance:

Provide information about broadband plans, features, and promotions.

Assist with service activation, upgrades, downgrades, and cancellations.

Handle billing-related inquiries, payments, and account adjustments.

Escalation Management:

Escalate unresolved issues or complex problems to the technical team or higher-level support when necessary.

Follow up to ensure timely resolution and customer satisfaction.

Customer Retention:

Proactively identify opportunities to improve the customer experience and reduce churn.

Recommend appropriate products or services based on customer needs.

Documentation & Reporting:

Maintain accurate records of customer interactions, technical issues, and resolutions in the CRM system.

Generate periodic reports on customer issues and feedback.

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  Higher Secondary, Secondary School, Diploma, Advanced/Higher Diploma, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  B-11 Privilon Bh Iscon Templ ambli bopal road ahmedabad-380058