Opening For Customer Support Executive

Ishan Technologes

0 - 1 Years
10 Openings
0.8-1.5 Lac/Yr
Ahmedabad
Posted 25 days ago
Face-to-Face interview

Key Skills

CC Customer Relationship Outbound Calling Customer Service Customer Care Customer Communication

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Job Description

Customer Interaction:

Respond to customer inquiries via phone, email, chat, or in person regarding broadband services.

Address customer concerns, complaints, or queries efficiently and courteously.

Technical Support:

Diagnose and troubleshoot basic technical issues related to broadband connectivity, modems, routers, and other equipment.

Guide customers through technical procedures and solutions step-by-step.

Service Assistance:

Provide information about broadband plans, features, and promotions.

Assist with service activation, upgrades, downgrades, and cancellations.

Handle billing-related inquiries, payments, and account adjustments.

Escalation Management:

Escalate unresolved issues or complex problems to the technical team or higher-level support when necessary.

Follow up to ensure timely resolution and customer satisfaction.

Customer Retention:

Proactively identify opportunities to improve the customer experience and reduce churn.

Recommend appropriate products or services based on customer needs.

Documentation & Reporting:

Maintain accurate records of customer interactions, technical issues, and resolutions in the CRM system.

Generate periodic reports on customer issues and feedback.

Experience
0 - 1 Years
No. of Openings
10
Education
Higher Secondary, Secondary School, Diploma, Advanced/Higher Diploma, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed
Role
Customer Support Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
B-11 Privilon Bh Iscon Templ ambli bopal road ahmedabad-380058

About Ishan Technologes

Ishan is a leading ICT Group engaged in providing innovative and simplified technology solutions to some of the highly complex business challenges of renowned organizations and institutions spanning across industry verticals. Ishan Group is one of the leading System Integrators and Premium Internet Service providers. Ishan Group is packaged to provide you with complete insight into your network performance and functionality. This service will aid you in capacity planning resource re-deployment, service provisioning and re-engineering of the network. Its strong hold is due to its innovative, cost effective and customer centric approach. With us, you are assured of platinum-grade service, world-class network infrastructure, global alliances and superior domain expertise. At Ishan, the focus is on the solution and not the problem.