Job Title: Customer Support Executive (Outbound US Sales Process

Intelecorp Software Pvt Ltd

Company: InteleCorp Software (I) Pvt Ltd

Location: Navi Mumbai

Company Brief:

InteleCorp Software is a technology-driven custom software solutions provider specializing in the e-commerce sector. We are looking for candidates who can contribute to customer satisfaction and dynamic business solutions.

Responsibilities:

• Outbound Sales: Conduct outbound calls targeting potential customers, focusing on sales targets in the . market.

• Customer Service: Deliver outstanding customer service by resolving queries and addressing issues effectively.

• Opportunity Conversion: Turn lost opportunities into leads by reconnecting and offering alternative solutions.

• Referral Sales: Encourage and facilitate sales through customer referrals, offering incentives to customers who bring in additional business.

• Team Collaboration: Collaborate with other internal departments to optimize the customer experience.

• Performance Metrics: Maintain high levels of performance, meeting or exceeding set metrics.

• Shift Management: Willingness to work in rotating shifts covering the US/UK/Australia time zones.

Requirements:

• Fluent in English (English Medium Primary Education preferred).

Experience:

• A minimum of 1 to 2 years in a . outbound sales process is mandatory.

Skills:

• Communication: Excellent soft language skills, having undergone Voice and Accent Neutralization (VNA) training.

• Sales Qualities: Candidate must be persuasive yet unobtrusive, able to engage customers with a balance of assertiveness and tact.

• Technical Skills: Basic understanding of Excel and prior experience working with a CRM are essential.

• Shift Flexibility: Ability to work in rotating shifts for the US/UK/Australia markets.

• Experience

  1 - 7 Years

• No. of Openings

  20

• Education

  Higher Secondary, Any Bachelor Degree, Secondary School

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office