Job Title: Customer Support Representative
Company: Ajjas Safety Device
Location: Bhopal, Madhya Pradesh
About Us:
At Ajjas, we are on a mission to make the world a safer place. Our cutting-edge technology and innovative solutions are changing the game in safety and security. Join us in Bhopal, where we are at the forefront of IoT and safety innovation.
Responsibilities:
As a Customer Support Representative, you will be a key player in our mission to provide top-notch support to our valued customers. Your responsibilities will include:
*Providing exceptional support to our customers through calls, emails, and messages, ensuring a delightful experience with Ajjas Safety Device products.
*Mastering the art of troubleshooting technical issues, offering quick and effective solutions.
*Guiding customers through device setup and usage, making sure they get the most out of our products.
*Maintaining meticulous records of customer interactions to enhance service quality.
*Collaborating with cross-functional teams to resolve complex issues and ensure a seamless customer experience.
*Delivering professional and empathetic communication with customers, leaving a lasting positive impression.
*Assisting with post-sales activities and actively identifying opportunities for improvement in our processes.
*Staying up-to-date on Ajjas Safety Device products and industry trends, allowing you to be an expert in the field.
Benefits:
At Ajjas Safety Device, we value our employees and offer a competitive compensation package, including:
Salary: Competitive salary ranging from Rs. 1,84,000 to Rs. 2,25,000/- LPA, based on skills and interview performance.
Medical Coverage: Mediclaim worth Rs. 2 lac after completion of the probation period, ensuring your well-being.