Customer Support Executive

FIK Institute

We're seeking candidates with strong English skills for an office-based position. No registration fee is required.

**Job Description:**

Join our team, handling inbound and outbound calls for customers in the US and UK. You'll resolve queries and share product information. Proficiency in English is vital for this International role.

**Qualifications and Skills:**

1. **Communication:** Effective spoken and written English is essential.

2. **Computer Literacy:** Proficiency in using computers is necessary.

3. **Adaptability:** The BPO industry changes; adaptability is key.

4. **Patience and Motivation:** Deal with inquiries patiently and stay motivated.

5. **Market Awareness:** Stay updated on market trends.

**Step-by-Step Process:**

1. **Contact Us.**

2. **Video Interview.**

3. **Training:** Learn skills and software knowledge, ., Shopify, Gorgias, Zendesk. Get interview training and CV assistance.

**Onboarding:**

- Roles include call support, chat support, email support, and more.

- Interviews with foreign clients possible.

- Begin work after completing these steps.

**Job Types:**

- Permanent

- Full-time

- Contractual

- Fresher/Experienced

**Salary:**

30, - 34, per month

**Benefits:**

- Food allowance

- Internet reimbursement

**Shifts:**

- Day, Evening, Flexible, Morning, Night (office-based after 6 months)

**Supplemental Pay:**

- Commission, Overtime, Yearly bonus

**Experience:**

- BPO: 0/1 year (Required)

- Call Center Occupations: 1 year (Required)

**Language:**

- Fluent English (compulsory)

• Experience

  1 - 2 Years

• No. of Openings

  30

• Education

  Higher Secondary, Advanced/Higher Diploma, Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office