Customer Support Executive

EaseMyTrip

Responsibilities:

Provide best-in-class customer service and problem resolution to customer queries over the

voice-based phone service.

Support customers across Telecommunication/E- mail/Chat, Meet customer requirements

throughfirst contact resolution.

Clarify customer requirements; probe for and confirm understanding of requirements or

problem.

Greet customers in a courteous, friendly, and professional manner using agreed upon

procedures.

Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer

understanding of the solution and provide additional customer education as needed.

Prepare complete and accurate work and update customer file.

Requirements:

Freshers with good communication skills

6 Days working and one rotational week off

Ready to work in rotational shifts (No Night Shifts for females)

Knowledge of international/domestic travel voice process

Be enthusiastic & have zeal to perform.

Job Location: Plot No. 223, Patparganj Industrial Area, New Delhi,

• Experience

  0 - 2 Years

• No. of Openings

  20

• Education

  Diploma, Professional Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  223,Patparganj Industrial Area, near Anand Vihar metro station,New Delhi 110092