Urgent Opening For Customer Support Executive

  • icon job experience 0 - 1 Years
  • icon job opening 2 Openings
  • icon salary 0.8-2.5 Lac/Yr
  • icon job location Mumbai
  • Face-to-Face interview Face-to-Face interview

Job Description

 Should be capable of handling calls (inbound & outbound) for long duration, on voice or

video

 Should have genuine interest in addressing customers Queries, Requests and Complaints

(QRC)and ensure to provide first time resolution

 Should be empathetic to customers QRC and have excellent probing and problem-solving

 Should dedicate for continuous learning of products, processes and market

 Should be a team player and willing to help new and fellow CSRs to come up the curve

 Ability to exercise required independent judgement in dealing with situations, in adherence

and accordance with the company protocols

 Preferences will be given to candidates with experience in Insurance process

Requirements:

 Should be a graduate preferably in BCOM/BMS/BMM/Graduate with Banking & Insurance or

Accounting & Finance specialization

 Strong verbal/written communication skills along with active listening

 Customer focus and adaptability to different personality types

 Ability to multi-task, set priorities and manage time effectively

 Working knowledge of Spreadsheets/excel/google sheets and similar digital ecosystems
  • Experience

    0 - 1 Years

  • No. of Openings

    2

  • Education

    B.A, B.Arch, B.B.A, B.C.A, B.Com, BDS, B.Sc, M.Com, M.Ed, Any Bachelor Degree

  • Role

    Customer Support Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Consult Hagnos

Our efficiency shows in the ability to mobilize a large number of right people in quick time aiding the customer operations to reach out to their customers faster.
It is never about us, It has always been about YOU. You are the customers/clients with whom we work to create an environment which is conducive to growth.

We started in 2015 with our first assignment of staffing 5 telecallers. Today we are 1000+ folks. Yes, 1000+ folks. These folks are spread across the country in metropolitan cities, tier 1 cities, tier 2 cities and tier 3 cities.
Read More...

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