Urgent Opening For Customer Support Executive

Consult Hagnos

 Should be capable of handling calls (inbound & outbound) for long duration, on voice or

video

 Should have genuine interest in addressing customers Queries, Requests and Complaints

(QRC)and ensure to provide first time resolution

 Should be empathetic to customers QRC and have excellent probing and problem-solving

 Should dedicate for continuous learning of products, processes and market

 Should be a team player and willing to help new and fellow CSRs to come up the curve

 Ability to exercise required independent judgement in dealing with situations, in adherence

and accordance with the company protocols

 Preferences will be given to candidates with experience in Insurance process

Requirements:

 Should be a graduate preferably in BCOM/BMS/BMM/Graduate with Banking & Insurance or

Accounting & Finance specialization

 Strong verbal/written communication skills along with active listening

 Customer focus and adaptability to different personality types

 Ability to multi-task, set priorities and manage time effectively

 Working knowledge of Spreadsheets/excel/google sheets and similar digital ecosystems

• Experience

  0 - 1 Years

• No. of Openings

  2

• Education

  B.A, B.Arch, B.B.A, B.C.A, B.Com, BDS, B.Sc, M.Com, M.Ed, Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office