Urgent Hiring For Higher Secondary/Secondary School Freshers - Customer Care Executive

  • icon job experience 0 - 4 Years
  • icon job opening 2 Openings
  • icon salary 1.5 - 2.5 Lac/Yr
  • icon job posting Posted 38 days ago
  • Face-to-Face interview Face-to-Face interview
  • icon job location Faridabad

Job Description

As a Customer Support Executive, you will be the first point of contact for customers seeking assistance with bike servicing and repairs. You will provide excellent support via phone, email, and chat, addressing customer inquiries, booking services, resolving issues, and ensuring a smooth experience for our customers.

Responsibilities:

Respond to customer inquiries regarding services, booking appointments, and service-related issues.

Assist customers in scheduling repair and maintenance appointments, including doorstep services.

Provide real-time updates and status tracking of service requests.

Handle complaints, escalate issues when necessary, and resolve customer concerns promptly.

Process payments and provide support for online and offline transactions.

Maintain knowledge of our services, policies, and procedures to provide accurate information.

Support the team with feedback and suggestions for improving customer service experiences.

Ensure high levels of customer satisfaction by providing timely and professional assistance.

Skills & Qualifications:

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and attention to detail.

Ability to manage multiple customer inquiries simultaneously.

Familiarity with customer service software and ticketing systems is a plus.

Previous experience in customer service or support roles is preferred.

Empathy, patience, and a customer-first attitude.

Why Join Us:

Work in a fast-growing, customer-centric environment.

Opportunities for career growth and development.

A chance to make a real impact on customer satisfaction.
  • Experience

    0 - 4 Years

  • No. of Openings

    2

  • Education

    Higher Secondary, Secondary School, Diploma, Any Bachelor Degree

  • Role

    Customer Support Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

  • Face interview location

    R-247, Adarsh Colony, NIT-4, Faridabad, 121001 (Haryana).

About BikeFixup

Bikefixup is Indias leading bike service provider just search best two wheeler service near me, spread into a number of cities and states providing you with 500+ best quality services for your bikes and scooty like repair, servicing, maintenance, inspection , and a lot more.

We are always concerned about the rebirth of your Bike or scooty, using all the best quality products and vehicle servicing equipment that are available at our service centers. To find us search best bike service near me.

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