Job description
We are hiring for Voice process (International BPO) in Mohali IT Park for a renowned company.
Helping clients to caption their telephone calls. Assisting customers' to communicate confidently with friends, family and colleagues by phone. Utilize excellent listening & verbal skills to enable Caption Call customers not to limit the quality of their phone conversations.
KEY responsibilities AND ACCOUNTABILITIES
Provide phone support for Global customers.
Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
Demonstrates confidence and willingness to resolve customer requests or queries.
Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledge base tools, internal applications etc.)
Completes all training and development activities in timely manner
Understanding of escalation handling procedures.
Main job requirements
Service hours– 24*7 , Rotational Shifts
Qualification – Under Graduates or Graduates in any stream
Experience –Graduate Fresher or under Graduates with 6 to 12 months of international BPO technical/Customer support experience.
0 - 1 Years
5 Openings
2.5-4.0 Lac/Yr
Face-to-Face interview
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