Customer Support Engineer

I.S. Engineers

Job Profile:

Grow business for assigned Products/Services by doing various income producing activities & achieve target.

Educational Qualification:

- Diploma/Bachelor in Engineering

Responsibilities:

- Understand Technical Features & Application of Product Category/Make assigned.

- Customer Relationship building: Mailers, Broadcast, Calls for Assigned make/services

- Ensure Timely action on the Lead received/generated by Team/You.

- Ensure techno-commercial offer is sent to client within the stipulated time

- Proactively develop new application, solution & upgrading to the latest technology.

- Achieving growth and given sales targets.

- Lost Order & Competition Data Analysis

- Post Offer Action & Follow up

- Processing of Orders to Supplier & Post Order Follow up

- Maintaining Stock Level & Review every month

- Payment Collection Follow-up

- Prepare and circulate marketing material like flyers, posters, blogs, articles, application notes

- Update Products details on website, b2b portals

- Submit Report to management as instructed.

- Participate in any company related activity assigned by management if not mentioned otherwise

Preferred Skills:

- Basic Electrical/Instrumentation Knowledge

- Know-how of Various Engineering Practices & terminology

- Working knowledge of MS Office, Excel

Preference:

- Willingness to work for long term to handle Sales & Marketing

- Ready to learn about new products & solutions on their own

- Experience as a Customer Support Engineer

Salary:

- No bar for Right Candidate

• Experience

  0 - 2 Years

• No. of Openings

  10

• Education

  Diploma

• Role

  Customer Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office