Customer Support Engineer

Vihawk Tech Solutions Pvt Ltd

Support Engineer will be responsible to monitor and maintain the surveillance

systems of the customer organization. He/she will install and configure surveillance systems, diagnose hardware/software faults and solve technical problems, either over the phone, remotely or face-to-face.

•Install and configure surveillance cameras, Video Management Software(VMS), Networking systems, Storage etc,…;

•Monitor and maintain surveillance systems and networks;

•Set up users in VMS, NVR etc;

• Set up user profiles and privileges;

• Troubleshoot system and network problems and diagnose and solve

hardware/software faults;

•Replace parts as required;

•Provide support, including procedural, documentation;

•Follow diagrams and written instructions to repair a fault or set up a

system;

•Run available surveillance applications to support systems and users;

•To raise a support ticket with partner OEM’s;

•Respond within agreed time limits to call-outs;

•Work continuously on a task until completion (or referral to third parties,

if appropriate);

•Prioritize and manage several open cases at one time;

• Rapidly establish a good working relationship with other professionals in

order to make necessary repairs;

• Test and evaluate new technology.

Good analysis and troubleshooting skills

Windows Administration knowledge

Linux Knowledge would be preferred

Active network knowledge

Passive Networking knowledge

6 days/week (2nd Saturday holiday)

Candidate can send resume on below mail ID :

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  B.A, B.E, Any Bachelor Degree

• Role

  Customer Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office