Support Engineer will be responsible to monitor and maintain the surveillance
systems of the customer organization. He/she will install and configure surveillance systems, diagnose hardware/software faults and solve technical problems, either over the phone, remotely or face-to-face.
Install and configure surveillance cameras, Video Management Software(VMS), Networking systems, Storage etc,;
Monitor and maintain surveillance systems and networks;
Set up users in VMS, NVR etc;
Set up user profiles and privileges;
Troubleshoot system and network problems and diagnose and solve
hardware/software faults;
Replace parts as required;
Provide support, including procedural, documentation;
Follow diagrams and written instructions to repair a fault or set up a
system;
Run available surveillance applications to support systems and users;
To raise a support ticket with partner OEMs;
Respond within agreed time limits to call-outs;
Work continuously on a task until completion (or referral to third parties,
if appropriate);
Prioritize and manage several open cases at one time;
Rapidly establish a good working relationship with other professionals in
order to make necessary repairs;
Test and evaluate new technology.
Good analysis and troubleshooting skills
Windows Administration knowledge
Linux Knowledge would be preferred
Active network knowledge
Passive Networking knowledge
6 days/week (2nd Saturday holiday)
Candidate can send resume on below mail ID :
Experience
0 - 1 Years
No. of Openings
5
Education
Any Bachelor Degree, B.A, B.E
Role
Customer Support Engineer
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office