Customer Support Engineer

Ashish Thakur & Co

Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats

/ Phone calls from Enphase customers during assigned hours. Candidate must be open to work on weekends and night

shifts.  Conducting remote troubleshooting of Enphase products.  Troubleshooting, approving, and executing warranty claims.  Providing pre-sales information about Enphase products.  Assisting with the activation of new Enphase sites as needed.  Documenting all activity in a central CRM/Help Desk software platform.  Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging

product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as

needed.  Following departmental conventions and procedures.  Participating in ongoing training/education of industry standards and Enphase product-specific information.  Professionally represent Enphase via all communications mediums.  Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.  Performing other duties as assigned.

• Experience

  1 - 2 Years

• No. of Openings

  50

• Education

  B.E, B.Tech

• Role

  Customer Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office