Customer Support Coordinator

DigiDocConvergence IT Solutions LLP

Responsibilities and Duties

Provide accurate, valid and complete information by using the right methods/tools

Visit client location to assist employees in regards to claim & policy related queries (if required candidate work from client location).

Maintain good customer relationships with professionalism

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Excellent communication and presentation skills

Computer Literacy, Basic & Advance Excel Skills (With advance Excel – Vlookup, HLookup, Pivot Table)

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  B.Com, M.Com

• Role

  Customer Support Coordinator

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office