Customer Support Coordinator

Tridib Das

Urgent Requirement for Customer Advisor.

Position: CUSTOMER ADVISOR

Department: PRE SALES

Age: MAX -32 YEARS

• A. DAILY RESPONSIBILITIES

• 1. The customer advisor should ensure the acceptance of all incoming calls to the customer care numbers.

• 2. Ensure follow up of the missed calls that come either during other calls or during non-working hours.

• 3. Responsible for replying to all E - Mails that comes through the website, portals and other online sources.

• 4. Must ensure the following up of:

• - Call Back

• - Call Drop

• 5. They must also ensure that all leads coming to them through various sources are immediately entered in the CRM

• 6. Attending of all web chats online and ensure that all queries are adequately responded to within the given time frame.

• 7. Responsible for following up of the Digital Leads.

• 8. One needs to acquire Face to Face appointments from all prospects.

• 9. One needs to attend walk in customers at our .

• 10. One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.

• B. WEEKLY RESPONSIBILITIES

• 1. The customer care executives are required to make paper calling for generation of other services leads.

• 2. They are also required to maintain the Project Brochures as physical copies at the HO.

•

• C. Enhances organization reputation by accepting ownership for accomplishing existing, new and different requests; exploring opportunities to add value to job accomplishments.

4. SKILLS & QUALIFICATION:

• Qualification - Graduation in any stream

• Experience – 6months - 3 years’ experience handling similar profile.

• Competencies –

Excellent verbal skills - English, Hindi and Bengali

Relevant digital exposure, hands on with MS office

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Etiquettes, Buildin

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  CUSTOMER ADVISOR

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office