Customer Support Coordinator

Al Mubaaraki Contracting

Requirement for an Online Academy’s Coordinator cum Student Service Professional

We are hiring a Coordinator cum student service representative to manage student registrations, queries and complaints.

Duties and Responsibilities:

1. Welcome and encourage all new online visitors (via live-chat, whatsapp and email) to attend the free Trial class of the Academy.

2. Prompt follow up with old visitors to ensure they attend the Trial class on time without any problems.

3. Assist the new students in the payment process and remind old students about pending fee payments.

4. Update the Database with students information every time required.

5. Acknowledging and resolving students’ and teachers queries / complaints

6. Attend and execute any new task assigned by Management

7. Set up the Trial Classes and Regular classes by coordinating with the students and Teachers.

8. Initial screening of new teachers and scheduling their interviews with Management.

9. Coordination between Accounts department and students for fee payments.

10. Maintaining a positive, empathetic, and professional attitude toward students at all times.

11. Responding promptly to student inquiries and communicating with students through various channels.

12. Knowing our setup inside and out so that you can answer questions.

13. Keeping records of student interactions, transactions, comments, and complaints.

14. Ensure student satisfaction and provide professional student support.

15. Communicating and coordinating with colleagues as necessary in professional way and providing feedback on the efficiency of the customer service process.

Prerequisites:

• High school diploma, or any degree, or equivalent.

• Experience working as customer support.

• Knowledge of CRM tools with good communication, writing and speaking skills.

• Uninterrupted Internet, Electricity and availability of a good

• MS Word and MS Excel skills are required.

• Experience

  3 - 9 Years

• No. of Openings

  2

• Education

  Diploma, Advanced/Higher Diploma, Higher Secondary, Any Bachelor Degree, Vocational Course

• Role

  Customer Support Coordinator

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home