Customer Support Coordinator

YNV Technologies Pvt. Ltd.

Responsibilities:

Understanding the products and services provided by the company.

Supporting the customer through an email ticketing system and phone calls.

Resolving customer complaints and queries.

Providing detailed information to customers.

Maintaining records of each phone call for future reference.

Offering exceptional customer service and satisfaction.

Adhering to the company’s rules and regulations.

Requirements:

Bachelor’s degree in Business Administration or a related field.

Exceptional verbal and written communication skills.

Preferred with understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, MS Office.

Phenomenal conflict-resolution skills.

Good problem-solving abilities.

A customer-oriented individual.

Ability to meet deadlines and prioritize tasks.

Excellent negotiation and sales skills.

Outstanding interpersonal and organizational skills.

Excellent phone etiquette and active listening abilities.

A quick learner and exceptional ability to make decisions.

• Experience

  0 - 2 Years

• No. of Openings

  3

• Education

  B.A, B.Com, B.Sc, M.B.A/PGDM, M.Com

• Role

  Customer Support Coordinator

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home