Customer Support Coordinator

  • icon job experience 1 - 7 Years
  • icon job opening 10 Openings
  • icon salary 1.3-3.8 Lac/Yr
  • icon job location Gurgaon
  • Face-to-Face interview Face-to-Face interview

Job Description

Location: Gurgaon, Udyog Vihar Phase IV

Shift: Night Shift

Process: Inbound Voice

Responsibilities:

• Managing incoming calls and customer service inquiries

• Identifying and assessing customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies.

Regards

HR Team

Arshdeep

Send Updated CV
  • Experience

    1 - 7 Years

  • No. of Openings

    10

  • Education

    Higher Secondary

  • Role

    Customer Support Coordinator

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Advatix

Advatix is a team of the worlds top supply chain & logistics experts
with a laser focus on helping you scale up business profitability.
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