Job Description
We are hiring for Customer Support Executive
Location-Plot No 203, Dhool Siras, Dwarka Sector 28, Delhi –
Salary - to
JOB DETAILS
To share information of shipments tracking from Transport arrival to departure on regular basis as per information received from team Preparation of MIS Reports Monthly tonnage Report - Client/Commodity/Area wise Co-ordinating with all branches for related data & information FUNCTIONAL AREA Customer Service Executive, Customer Service Executive Jobs in logistic Industry
Roles & Responsibilities:
Customer Support
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Escalate with third-party vendors to ensure timely resolution
Ensure customer queries are resolved in a timely manner on-call or mail.
Work with the customer support team to ensure accurate processes and training are in place
Responding timely to escalations cases
Create data of all shipment information and collect all the document from clients
Manage Excel reports in real-time
You have to manage all POD and Dispatch collect and create a database
Qualification
Experience- Minimum 1 Years of experience in the Logistics or freight industry
Excellent verbal communication skills
Ready to work in shifts and weekends on a rotation basis & as per the business needs
Must be a team player and have the ability to interact with all levels in the organization
Effective time management skills
Proficient in MS Office (Word, Excel, PowerPoint), Google Drive, etc.
1 - 3 Years
2 Openings
1.5-1.8 Lac/Yr
Face-to-Face interview
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