Customer Support Coordinator

Lucio IT Services

Roles and Responsibilities

Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed

Utilizing software, databases, scripts, and tools appropriately

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs

Taking part in training and other learning opportunities to expand knowledge of company and position

Adhering to all company policies and procedures

Desired Candidate Profile

Excellent Communication skills with strong command on the English Language.

Ability to multitask, manage time and prioritize

Good computer skills

Ability to ask prying questions and diffuse tense situations

Strong time management and decision making skills

Comfortable working for Night Shift

• Experience

  0 - 3 Years

• No. of Openings

  30

• Education

  Higher Secondary, Diploma, Any Bachelor Degree, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS

• Role

  Customer Support Coordinator

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office