Customer Support Coordinator

Lucio IT Services

Roles and Responsibilities

• Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed

• Utilizing software, databases, scripts, and tools appropriately

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs

• Taking part in training and other learning opportunities to expand knowledge of company and position

• Adhering to all company policies and procedures

Desired Candidate Profile

• Excellent Communication skills with strong command on the English Language.

• Ability to multitask, manage time and prioritize

• Good computer skills

• Ability to ask prying questions and diffuse tense situations

• Strong time management and decision making skills

• Comfortable working for Night Shift

• Experience

  0 - 3 Years

• No. of Openings

  30

• Education

  B.A, B.Arch, B.B.A, B.C.A, B.Com, BDS, B.Ed, Diploma, Higher Secondary, Any Bachelor Degree

• Role

  Customer Support Coordinator

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office