Customer Support Coordinator

SAPHIRE MOTORS PVT LTD(BLUE HYUNDAI)

CUSTOMER RELATION EXECUTIVE

• Routinely call customers to obtain their feedback regarding pre & post sales & service experiences. Register Dealer Sales / Service complaints from customers if any in guidance with CRM.

• Handle / Assist customers on basic Sales or Service issues under guidance of CRM (both dealer VOC & HYUNDAI VOC)

• Alerting CRM about potential HYUNDAI VOC.

• Understanding or analyzing probable ECDR cases through Post Sales or Service follow up.

• Reporting probable ECDR cases to CRM

• Register feedback & concerns collected by Sales & Service department in DELITE.

• Customer information collection through Web / media / blog related to sales, enquiry, service or product.

• Handle & resolve concern immediately in case of minor issues in sales or acting customers for Post sales & post service follow ups.

• VOC registration in case of dissatisfied customers.

• Updating & maintenance of CR reports.

• Analyze PSF call details & provide qualitative information to CRM & CRM

• Usage of DLITE tool for enquiry management, Appointment, MRS, PSFU Sales & Service.

• Register breakdown request in DELITE & assist the customer.

• Experience

  0 - 4 Years

• No. of Openings

  2

• Education

  B.A, B.B.A, B.C.A, B.Com, Diploma, Higher Secondary, Secondary School

• Role

  Customer Support Coordinator

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office