Customer Support Coordinator (2-5 Years)

Lodgiq

About the job

We are seeking a highly motivated and detail-oriented Customer Support

Specialist to join our team at Hotel Trader. This role serves as the primary point

of contact for both Supply Clients (Hotels) and Demand Clients (Travel Partners),

providing exceptional support across all Hotel Trader products. The successful

candidate will be responsible for investigating and resolving customer inquiries,

ensuring a high level of client satisfaction, and contributing to company growth

through proactive customer service.

Key Responsibilities:

Develop a deep understanding of Hotel Trader's products, features, and

unique selling points to provide informed support.

Respond promptly to customer inquiries via email and phone, addressing

questions and resolving issues related to Hotel Trader products.

Analyze customer concerns by gathering relevant information and diagnosing

the root cause of issues.

Generate and manage customized reports for clients, providing insights

into performance metrics and other key data.

Maintain a high level of professionalism and a positive demeanor when

interacting with clients, ensuring their needs are met with care and

efficiency.

Take ownership of ad hoc projects that contribute to client satisfaction

and the continuous improvement of Hotel Traders offerings.

Stay up-to-date on system changes, new features, and product updates to

provide the most relevant and accurate information to clients.

Qualifications:

2-3 years of experience in customer support or call center environments.

Strong written and verbal communication skills in English, with a

professional and courteous phone manner.

Prior experience in the hotel or travel industry is a plus.

Proven ability to multitask, prioritize, and manage time effectively in a

fast-paced environment.

Exceptional organizational skills and attention to detail.

Critical thinking and problem-solving abilities, with a logical approach to

resolving complex issues.

Quick l

• Experience

  2 - 5 Years

• No. of Openings

  1

• Education

  Diploma, Advanced/Higher Diploma

• Role

  Customer Support Coordinator

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office