Customer Support Associate

Golden Stays

Functions and Responsibilities

* Create and complete property listings with full information

* Analyze and capture relevant property information from Clients

* Properties Listings Generation, claims, ongoing Status, and Reporting.

* Quality Assurance and Improvements in the content of existing and new listings.

* A+ Customer Satisfactions skills in the following (Inbound/Outbound calls & Messaging)


Detailed Job Description (workflow)

* Analyze and capture relevant property information from Clients.

* Read and extract relevant data about properties

* Proficient information on the listings

* Handling Airbnb account to the entirety.

* Fulfillment of main amenities and rules applicable to Airbnb.

* Listing Generation Status Reporting

* Follow the priorities list of listings to be created.

* Prompt communication to management in the event of missing information that does not allow for the creation of the register.

* Report any IT (or Software) errors that occur in the listing creation process, so that it can be corrected immediately.

* Keep a record of the completion status of the listings.

* Quality Assurance and Improvements in the content of existing and new listings.

* Improves content quality by using High-Quality Data and Pictures in all listings to be created.

* Analyze the content and give recommendations to our team for load photos of unique advantages, rooms, views, surroundings, and nearby attractions.

* Identify and create successful listings to ensure high competitiveness and guests interest attraction.

* Review all created listings whenever there is a change or update

 

Qualifications

 

Education, Experience, Knowledge, and Skills

·       Customer Service (Required)

·       Experience with Travel, Hospitality, and Vacation Rentals Industries (Not required but a plus)

• Experience

  1 - 7 Years

• No. of Openings

  2

• Education

  Diploma

• Role

  Customer Support Associate

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Home