Customer Support Associate

  • icon job experience 1 - 7 Years
  • icon job opening 2 Openings
  • icon salary 3.5-3.8 Lac/Yr
  • icon job location United States
  • Face-to-Face interview Face-to-Face interview
Key Skills

Customer Service Skills Customer Support Associate Work From Home

Job Description

Functions and Responsibilities

* Create and complete property listings with full information

* Analyze and capture relevant property information from Clients

* Properties Listings Generation, claims, ongoing Status, and Reporting.

* Quality Assurance and Improvements in the content of existing and new listings.

* A+ Customer Satisfactions skills in the following (Inbound/Outbound calls & Messaging)


Detailed Job Description (workflow)

* Analyze and capture relevant property information from Clients.

* Read and extract relevant data about properties

* Proficient information on the listings

* Handling Airbnb account to the entirety.

* Fulfillment of main amenities and rules applicable to Airbnb.

* Listing Generation Status Reporting

* Follow the priorities list of listings to be created.

* Prompt communication to management in the event of missing information that does not allow for the creation of the register.

* Report any IT (or Software) errors that occur in the listing creation process, so that it can be corrected immediately.

* Keep a record of the completion status of the listings.

* Quality Assurance and Improvements in the content of existing and new listings.

* Improves content quality by using High-Quality Data and Pictures in all listings to be created.

* Analyze the content and give recommendations to our team for load photos of unique advantages, rooms, views, surroundings, and nearby attractions.

* Identify and create successful listings to ensure high competitiveness and guests interest attraction.

* Review all created listings whenever there is a change or update

 

Qualifications

 

Education, Experience, Knowledge, and Skills

·       Customer Service (Required)

·       Experience with Travel, Hospitality, and Vacation Rentals Industries (Not required but a plus)
  • Experience

    1 - 7 Years

  • No. of Openings

    2

  • Education

    Diploma

  • Role

    Customer Support Associate

  • Industry Type

    Hotel / Restaurant / Hospitality

  • Gender

    [ Male / Female ]

  • Type of Job

    Full Time

  • Work Location Type

    Work from Home

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