Customer Support Associate

  • icon job experience 0 - 3 Years
  • icon job opening 50 Openings
  • icon salary 2.5-3.5 Lac/Yr
  • icon job location Hyderabad
  • Face-to-Face interview Face-to-Face interview

Job Description

Roles & Responsibility:

Understand customers requirement and provide complete and accurate information.

Communicate effectively with customers.

Assign case to other queue with proper justification.

Understanding and striving to meet or exceed call center metrics while providing excellent customer service.

Escalate customer problems to the team lead which needs immediate attention.

Essential Skills:

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Excellent computer proficiency (MS Office Word, Excel and Outlook)

Should have a knowledge of English, Hindi and additional language will be preferred.

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

Typing skills.

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and

standard accepted practices.
  • Experience

    0 - 3 Years

  • No. of Openings

    50

  • Education

    Any Bachelor Degree

  • Role

    Customer Support Associate

  • Industry Type

    Hospitals / Medical / Healthcare Equipments

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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