Customer Support Associate

HR AND PR MEDIA

Roles & Responsibility:

•Understand customer’s requirement and provide complete and accurate information.

•Communicate effectively with customers.

•Assign case to other queue with proper justification.

•Understanding and striving to meet or exceed call center metrics while providing excellent customer service.

•Escalate customer problems to the team lead which needs immediate attention.

Essential Skills:

•Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

•Excellent computer proficiency (MS Office – Word, Excel and Outlook)

•Should have a knowledge of English, Hindi and additional language will be preferred.

•Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

•Typing skills.

•Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and

standard accepted practices.

• Experience

  0 - 3 Years

• No. of Openings

  50

• Education

  Any Bachelor Degree

• Role

  Customer Support Associate

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office