Amazon Customer Support Associate

Amazon

Job Description:

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required

Communication Skills:

• Excellent communication skills (written and verbal)

• Ability to communicate correctly and clearly with all customers

• Excellent documentation skills

• Good comprehension skills ability to clearly understand and state the issues customers present

• Ability to concentrate follow customers issues without distraction to resolution

• Good composition skills ability to compose a grammatically correct, concise, and accurate written response

• Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

• Ability to use a desktop computer system

• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

• Excellent typing skills

• Demonstrates understanding of the Internet, website, and competitor websites

• Demonstrates an ability to successfully navigate websites

• Demonstrates a proficient knowledge of email applications

• Demonstrates an ability to learn in various media

• Ability to successfully adapt to changes in the work environment

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

• Ability to empathize with and prioritize customer needs

• Demonstrates interpersonal skills with a diverse customer base

• Demonstrates conflict resoluti

• Experience

  0 - 6 Years

• No. of Openings

  100

• Education

  Higher Secondary

• Role

  Customer Support Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home