Customer Support Associate

Aurawoo International Pvt. Ltd.

Responsibilities

• Understanding the products and services provided by the company.

• Preparing company policies and procedures.

• Developing training lessons with service delivery systems.

• Managing a team of Customer Support Representatives.

• Supporting the customer through an email ticketing system and phone calls.

• Resolving customer complaints and queries.

• Providing detailed information to customers.

• Monitoring the performance of individual representatives.

• Maintaining records of each phone call for future reference.

• Assisting the HR department with hiring new employees.

• Providing the new employees with training sessions for enhancing their skills.

• Offering exceptional customer service and satisfaction.

• Following up with customers for any further information.

• Taking feedback from the customers.

• Negotiating the terms and conditions with the customer.

• Contributing the work to the company’s knowledge base.

• Maintaining a healthy relationship with the clients.

• Adhering to the company’s rules and regulations.

office is in HSR Sector-2(HustleHub Tech Park)

Experience, Qualifications & Person Type

The ideal candidate is someone who – - Candidate should have 0-2 years of experience in Customer support

- Owns a laptop.

- Candidates preferred with at least under-graduation.

- Has excellent communication & convincing skills

- Should be fluent in English and Hindi, local language

- Disciplined & follows Sales Procedure.

- Is customer-oriented and never over-promises

- Is a team player, works well in groups & optimizes for the team

- Is comfortable with ambiguity

- Age group between 20-30.

Compensation

- 16k to 22k CTC per month + incentives. - On completion of Successful training period eligible for one time /- bonus one time.

- Will be /- per month for his own laptop.

- Salary and incentives are applicable to TDS.(As per Income Tax Law

Work Days & Timings

We have a 6-day working week. Independence is offered to choose work timing

• Experience

  0 - 2 Years

• No. of Openings

  100

• Education

  Any Bachelor Degree

• Role

  Customer Support Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office