KeepCalling has an excellent full-time position as a remote Customer Support Assistant in the Kerala area (Kottayam or Kochi preferred), part of our international Operations department. They communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fast-paced environment.
Please apply with a CV + an audio Cover letter.
The position is available in a Work from Home model where CS Assistants are expected to work from a home location approved by KeepCalling for all scheduled hours. It is the responsibility of the CS Assistants to ensure uninterrupted internet connectivity and work-like environment to deliver their best in terms of productivity and quality.
KeepCalling is a Telecommunication company with sales worldwide and offices in the USA, Romania, and Bolivia. Inc. 5000 listed KeepCalling for five years in a row as one of the fastest-growing companies in the US.
Job Requirements:
Excellent oral and written English communication skills are required;
Fast and correct typing skills + computer literacy;
Experience in a similar role would be a plus;
Telephone, chat, and email etiquette skills.
The ability to manage difficult customer situations, respond promptly to their needs with logical solutions, solicit feedback to improve service;
The ability to analyze orders and detect potentially fraudulent transactions;
The candidate must have a laptop + excellent internet connection;
Responsibilities:
Handle outbound and inbound calls, offer information;
Offer email, phone, and chat support;
Identify and escalate priority issues;
Identify and troubleshoot any issues;
Follow up customer calls where necessary;
We Proudly Offer:
Competitive salary, depending on skills and experience;
10:30 am to 6:30 pm fixed schedule, some weekends, no overnight shifts;
Remote training performed by senior customer support specialists;
Experience
1 - 7 Years
No. of Openings
1
Education
Advanced/Higher Diploma, Any Bachelor Degree
Role
Customer Support Assistant
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Home