Customer Support Assistant - Work From Home Model

  • icon job experience 1 - 7 Years
  • icon job opening 1 Openings
  • icon salary Not Disclosed
  • icon job location Kochi/Cochin
  • Face-to-Face interview Face-to-Face interview
Key Skills

Customer Care Executive Customer Support Executive Telecaller Telemarketer Telemarketing Executive Work From Home

Job Description

KeepCalling has an excellent full-time position as a remote Customer Support Assistant in the Kerala area (Kottayam or Kochi preferred), part of our international Operations department. They communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fast-paced environment.

Please apply with a CV + an audio Cover letter.

The position is available in a Work from Home model where CS Assistants are expected to work from a home location approved by KeepCalling for all scheduled hours. It is the responsibility of the CS Assistants to ensure uninterrupted internet connectivity and work-like environment to deliver their best in terms of productivity and quality.

KeepCalling is a Telecommunication company with sales worldwide and offices in the USA, Romania, and Bolivia. Inc. 5000 listed KeepCalling for five years in a row as one of the fastest-growing companies in the US.

Job Requirements:

Excellent oral and written English communication skills are required;

Fast and correct typing skills + computer literacy;

Experience in a similar role would be a plus;

Telephone, chat, and email etiquette skills.

The ability to manage difficult customer situations, respond promptly to their needs with logical solutions, solicit feedback to improve service;

The ability to analyze orders and detect potentially fraudulent transactions;

The candidate must have a laptop + excellent internet connection;

Responsibilities:

Handle outbound and inbound calls, offer information;

Offer email, phone, and chat support;

Identify and escalate priority issues;

Identify and troubleshoot any issues;

Follow up customer calls where necessary;

We Proudly Offer:

Competitive salary, depending on skills and experience;

10:30 am to 6:30 pm fixed schedule, some weekends, no overnight shifts;

Remote training performed by senior customer support specialists;
  • Experience

    1 - 7 Years

  • No. of Openings

    1

  • Education

    Advanced/Higher Diploma, Any Bachelor Degree

  • Role

    Customer Support Assistant

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Home

Similar Jobs
Apply Now

Register to Get Relevant Jobs

Get Noticed By Top Recruiters

Become a Premium Job Seeker

  • Higher Boosting
  • Resume Highlighter
  • Verified Stamp
  • Resume Exposure

499/- for 3 months

Pay Now

Similar Jobs

Customer Support Associate,French (BPO - Non-voice Process) Fresher

SkillActz

  • Location Kochi
  • Experience 0 - 3 yrs
  • Salary 5.0 Lac/Yr
FrenchCommunication AdvisorCustomer Support Associate

Customer Service Executives

Travelvava Pvt Ltd

  • Location Palarivattom Kochi
  • Experience 0 - 1 yrs
  • Salary 1.8 Lac/Yr
Customer CareCustomer ServiceEnglish LanguageTelesales

Customer Relationship Executive

Jobing Heand Hr Solution

  • Experience 1 - 3 yrs
  • Salary 4.5 Lac/Yr
CRMWalk in

Hiring For Customer Relationship Executive

Aasvas Nidhi Limited

  • Location Muvattupuzha Kochi
  • Experience 1 - 2 yrs
CRMCustomer Relationship Executive

Customer Relationship Executive (1-5 Years)

ADVANCED HAIR RESTORATION INDIA PRIVATE LIMITED

  • Location Kochi
  • Experience 1 - 5 yrs
TelecallerWalk in

Customer Service Associate - International Voice Process

Chris Johnson Business IT Solutions

  • Location Kochi
  • Experience 1 - 4 yrs
  • Salary 2.3 Lac/Yr
International Call CenterCustomer SupportTelecaller

Customer Care Associate

Christ HR & IT Solutions

  • Location Kochi
  • Experience 0 - 1 yrs
  • Salary 2.3 Lac/Yr
Communication SkillsCustomer AssociateCustomer Care

Business Administrator

BEPOSITIVE

  • Location Kochi
  • Experience 0 - 6 yrs
  • Salary 6.0 Lac/Yr
COMMUNICATIONCustomer Associate

Telecaller Executive

FCS

  • Location Kalamassery Kochi
  • Experience 1 - 3 yrs
  • Salary 1.3 Lac/Yr
GOOD COMMUNICATION SKILLSCustomer Relation ExecutiveCustomer Care ExecutiveCustomer Support ExecutiveTelecallerTelesalesTelemarketerTelemarketing ExecutiveTelemarketingCustomer Care AssociateLead Generation ExecutiveBusiness Development Executive

Tele Sales Executive

edgaadi private limited

  • Experience 0 - 1 yrs
Customer Care ExecutiveCustomer Support ExecutiveTelecallerTelesalesTelemarketerTelemarketing ExecutiveTelemarketingCustomer Care AssociateLead Generation ExecutiveBusiness Development ExecutiveWork From Home

S Executive

PITCS

  • Experience 2 - 6 yrs
  • Salary 7.0 Lac/Yr
Team HandlingB2B SalesSAASField SalesTelecallerTelesalesTelemarketerTelemarketing ExecutiveTelemarketingCustomer Care AssociateLead Generation ExecutiveBusiness Development ExecutiveSales Executive

Tele Marketing Executive

Cruz Expos

  • Location Kadavanthra Kochi
  • Experience 1 - 5 yrs
Communication SkillsGood Computer KnowledgeTelecallerTelemarketerTelemarketing ExecutiveTelemarketingCustomer Care AssociateLead Generation ExecutiveBusiness Development Executive

Business Development Asociate

BEPOSITIVE

  • Location Kochi
  • Experience 0 - 1 yrs
  • Salary 2.0 Lac/Yr
Hindi SpeakingTelecallerTelemarketerTelemarketing ExecutiveTelemarketingCustomer Care AssociateLead Generation ExecutiveBusiness Development Executive

Related Job Openings

We use cookies to improve your experience. By continuing to browse the site, you agree to our Privacy Policy Terms & Conditions [Seeker]

Got it