Associate Analyst

T&N Business Services Pvt. Ltd.

Job Description

Candidate will be working with stakeholders as well as Shopping clients to process their requests

Job involves in-depth research on policy and quality issues on clients data

Candidate will be required to build logic to utilize tools and technology available to modify, mine

and transform data

Candidate is required to communicate efficiently, to share the ideas and blockers effectively to

the client and internal stakeholders

Job involves 24*7 support (working on weekends as well as festivals)

Candidate should be able to learn quickly, understand the high level overview of product and

where this job fits in

Knowledge & Desired Skills

Excellent verbal and written communication skills in English and foreign language (if any)

Excellent logical reasoning, problem solving approach and analytical skills

Should be able to understand and implement customer centric approach

SQL, Linux, Regex (proficiency: basic)

G-Suite/ MS office (proficiency: moderate)

Any computer language (proficiency: basic)

Any CRM tool (proficiency: basic)

Self motivated and team player

Responsibilities

Support the Operations teams to resolve issues quickly and efficiently

Creating and maintaining reports and trackers

Knowledge grasp and transfer to the entire team

Real Time Monitoring of all SLA driven queries

Metrics adherence in all kind of deliverables

Minimum Qualifications

Graduates from any stream are eligible to apply.

Shifts

Rotational Shifts and 5 days working

Flexibility to work in 24x7 environment

Flexible to work in rotational shifts and split offs

• Experience

  1 - 3 Years

• No. of Openings

  4

• Education

  Any Bachelor Degree, Post Graduate Diploma

• Role

  Customer Support Analyst

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office