Associate Analyst

T&N Business Services Pvt. Ltd.

Job Description

● Candidate will be working with stakeholders as well as Shopping clients to process their requests

● Job involves in-depth research on policy and quality issues on client’s data

● Candidate will be required to build logic to utilize tools and technology available to modify, mine

and transform data

● Candidate is required to communicate efficiently, to share the ideas and blockers effectively to

the client and internal stakeholders

● Job involves 24*7 support (working on weekends as well as festivals)

● Candidate should be able to learn quickly, understand the high level overview of product and

where this job fits in

Knowledge & Desired Skills

● Excellent verbal and written communication skills in English and foreign language (if any)

● Excellent logical reasoning, problem solving approach and analytical skills

● Should be able to understand and implement customer centric approach

● SQL, Linux, Regex (proficiency: basic)

● G-Suite/ MS office (proficiency: moderate)

● Any computer language (proficiency: basic)

● Any CRM tool (proficiency: basic)

● Self motivated and team player

Responsibilities

● Support the Operations teams to resolve issues quickly and efficiently

● Creating and maintaining reports and trackers

● Knowledge grasp and transfer to the entire team

● Real Time Monitoring of all SLA driven queries

● Metrics adherence in all kind of deliverables

Minimum Qualifications

● Graduates from any stream are eligible to apply.

Shifts

● Rotational Shifts and 5 days working

● Flexibility to work in 24x7 environment

● Flexible to work in rotational shifts and split offs

• Experience

  1 - 3 Years

• No. of Openings

  4

• Education

  Any Bachelor Degree, Post Graduate Diploma

• Role

  Customer Support Analyst

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office