Customer Success Specialist

  • icon job experience 0 - 1 Years
  • icon job opening 1 Openings
  • icon salary 1.3-2.3 Lac/Yr
  • icon job location Navi Mumbai
  • Face-to-Face interview Face-to-Face interview
Key Skills

Communication Skills Quick Learner Customer Success Specialist Customer Care Customer Relationship Customer Support Client Relationship

Job Description

Responsibility

-Attend customers calls, and resolving their issues

-Greet customers warmly and ascertain problem or reason for calling.

Assist with placement of orders, refunds, or replacements.

-Contact to customer and ask them for review update

Keeping track of reviews from Amazon, Flipkart and other social media, reply them time to time.

-immediate reply to WhatsApp chat, Emails.

-Send mail to our customer about our offers and discounts.

-Overseeing the customer service process.

-Maintain excel sheet for customer data

-Resolve customer complaints via phone, email or social media.-Possessing excellent product knowledge to enhance customer support.

-Answer questions about warranties or terms of sale

Requirement

-Strong phone contact handling skills and active listening

-Excellent communication and presentation skills

-Ability to multi-task, prioritise, and manage time effectively

-Resolve product or service problems by clarifying the customer's complaint; expediting correction or adjustment; following up to ensure resolution.

-Patience, Charisma, Enthusiasm, Company and Product Knowledge

-Decision making skills
  • Experience

    0 - 1 Years

  • No. of Openings

    1

  • Education

    Any Bachelor Degree, B.B.A

  • Role

    Customer success Specialist

  • Industry Type

    Wellness / Fitness / Sports / Beauty

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Oracura Solutions Pvt Ltd

ORACURA formerly known as OralCareSolutions is a leading developer, manufacturer, and marketer of Innovative dental healthcare products. The company's aim is to provide advanced technology to next generation in the Indian Oral Care market. ORACURA is one of the most trusted oral health brands. Also recommended by dentists & dental professionals throughout India.
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