Customer Success Specialist

Oracura Solutions Pvt Ltd

Responsibility


-Attend customers calls, and resolving their issues

-Greet customers warmly and ascertain problem or reason for calling.

Assist with placement of orders, refunds, or replacements.

-Contact to customer and ask them for review update

Keeping track of reviews from Amazon, Flipkart and other social media, reply them time to time.

-immediate reply to WhatsApp chat, Emails.

-Send mail to our customer about our offers and discounts.

-Overseeing the customer service process.

-Maintain excel sheet for customer data

-Resolve customer complaints via phone, email or social media.
-Possessing excellent product knowledge to enhance customer support.

-Answer questions about warranties or terms of sale

Requirement

-Strong phone contact handling skills and active listening

-Excellent communication and presentation skills

-Ability to multi-task, prioritise, and manage time effectively

-Resolve product or service problems by clarifying the customer's complaint; expediting correction or adjustment; following up to ensure resolution.

-Patience, Charisma, Enthusiasm, Company and Product Knowledge

-Decision making skills

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  B.B.A, Any Bachelor Degree

• Role

  Customer success Specialist

• Industry Type

  Wellness / Fitness / Sports / Beauty

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office