Customer Success Specialist

Dosti Global Workforce Solutions

About the role: (Customer Success Specialist)

Dosti Global Inc. is looking for a Customer Support Specialist for one of our clients, preferably in the oil and gas industry. The Customer Success Specialist is in charge of customer support and data validation within the Animo platform. We are looking for a detail-oriented and organized individual who enjoys helping others and learning.

Roles & Responsibilities:

Perform extensive data validation/quality assurance analysis within Animo

Build proactive data validation automation to catch data integrity issues

Strong ability to troubleshoot and resolve data issues

Work closely with the operations team to guarantee proper implementation of tracking and reporting data.

Inject and upload new data files into Animo.

Provide teams and individual stakeholders with actionable insights based on data to support decision making efforts.

Diagnose data-related bugs and ensure they are resolved in a timely manner

Support the business operation of 24-hour help desk

Convey your work and results to a wide variety of internal and external stakeholders

Knowledge, Skills and Abilities:

Patience with customers

Desire to learn and adapt to changes

Comfort in a complex data environment

Work independently and with team members to understand

Possess knowledge of the English language, grammar, spelling, punctuation, and usage.

Possess outstanding communications skills, verbal and written.

Possess strong organizational skills, including the ability to handle multiple assignments and tasks while meeting deadlines.

Time management and punctuality.

Good to Have:

Prior industry experience in drilling, completions or well services

Oil and Gas technical training certifications related to drilling, completions or well services

Eligibility :

Bachelors or Masters Degree

Minimum of 1-3 years of experience as a customer support Specialist or Similar CS role

Benefits:

Well-structured process

Standard company benefits

Annual Pay raises and

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  Diploma, Professional Degree, Any Bachelor Degree, B.B.A, B.Com, B.Ed, B.Sc, B.E

• Role

  Customer Support Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office