Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests, etc.
f experience in customer success in an HR tech/ SaaS company.
? Experience managing customers (Small, mid and large) and handoff from Sales to onboarding to customer success.
? Relevant experience in account management and customer success, preferably for SaaS products.
? Bachelor’s/Master's degree in any HR, Tech, MBA etc.
? Strong interpersonal skills with excellent listening skills and empathy quotient.
? Excellent written and verbal communication.
? Self-motivated, team player with a high focus on customer centricity and delight.
? Expertise in handling client issues and servicing the client in a fast-paced environment.
? Preferred – experience in the HR domain and Technical skills
Merlin Gokavi
4 - 9 Years
3 Openings
19.0 - 25.0 Lac/Yr
Face-to-Face interview
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