Customer Success Manager

White Crystal

Must be Proficient in Digital Platform.

Responsibilities:-

- Lower Chum rate;

- Major Challenge for Revenue Growth;

- Contextual Product Education’

- Should create guided walkthroughs & onboarding processes;

- Monitors product usage;

- Major goal must be account expansion;

- Develops Healthy Customer Relationship

- Enhances Customer Training;

- Evaluates and Analyses Customer Needs;

- Builds Trust & Transparency with Clients;

- Onboards New Clients;

- Acts as a Customer Advocate;

- Encourages Customers to Upgrade their Products;

- Promotes Customer Loyalty;

- Provide Customer resolutions quickly;

- Promoting the Product & brand in an effective manner;

- Has to work with account teams to plan and execute long term account plans to

facilitate retention & growth via product and new business unit expansion;

- Manage the proactive customer life cycle leading to high rate of renewal & growth.

Traits Required: -

- Proven track record of meeting & exceeding targets;

- Understanding of Enterprise SaaS business motions & customer lifecycle;

- Proven ability to develop working relationships at all levels of management, both

inside your company & within customer accounts;

- Experience with sales, project management, account portfolio planning &

prioritization;

- Ability to prioritize, multi-task, and perform effectively under pressure;

- Excellent written & spoken communication skills;

- Possess top-notch organizational and analytical skills, especially with

Salesforce/Gainsight knowledge;

- Understanding of virtualization and cloud computing (Hypervisors, VMware, Xen);

- Track record of successful planning & execution of Executive Business Reviews;

- Experience with migration between on-premise & cloud platform;

- Experience with System Administration with Linux (Ubuntu, CentOS, RedHat),

Microsoft Office, Microsoft 365, Google Workspaces;

- Experience in generating expansion opportunity & securing references from your

portfolio will be a great advantage.

• Experience

  5 - 7 Years

• No. of Openings

  2

• Education

  M.B.A/PGDM, Any Bachelor Degree, Professional Degree

• Role

  Customer Success Manager

• Industry Type

  Real Estate / Property / Construction

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office