Customer Success Executive

Bookmyshow

Note: (The role is for Townscript (A bookmyshow's enterprise)

is one of the fastest-growing event registration and event app platform in India. It's a simple and powerful way to create your event registration page and event app. From small Free events to big conferences, Townscript is used by all types of organisers.

Keeping Customers delighted is the main motto of our startup and we are looking for a Customer Success Executive, who will be responsible for customer success. He has to make sure each and every customer is delighted while he is using Townscript. 

Customer Success at Townscript: 

- A company going through an exponential growth track needs a Customer Success Executive. If Sales brings the customers on board, Customer Success make the customers stay for long term. 

- Customer Success or Client Success owns the customer right from the point of inception all the way to the entire life cycle of the customer. 

- A customer success executive's work will involve a mix of management, sales and analytics in the normal course of a day's work. 

- You will work collaboratively with the Operations team, Tech team, Marketing team and not to mention the Sales team. 

Key Responsibilities: 

- Increase the Customer Life Cycle Value - ensuring that customers are delighted. 

- Develop a relationship with the customers which is greater than a transactional association.

- Upsell /Cross-sell and develop a more valuable and symbiotic association with the event organisers. 

- Act as an interface between the company and the client 

Additional Qualifications:

- Self-starter, an ability to work in a fast-growing, challenging start-up workspace

- Strong communication skills - Verbal & Written

- Strong analytical skills to derive data-driven insights for better decision making 

- Outstanding teamwork, organisational and interprets

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  Advanced/Higher Diploma, Any Bachelor Degree

• Role

  Customer Success Executive

• Industry Type

  Media / Entertainment / Broadcasting

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office