Customer Success Executive

Browntape Technologies Pvt. Ltd.

0 - 1 Years
3 Openings
Not Disclosed
Porvorim Goa
Face-to-Face interview

Key Skills

Microsoft Excel Strong Communication Skills Customer Success

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Job Description

• Being the main point of contact between the company and a number of named accounts

• Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support

• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base

• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements

• Collaborate closely with team members to support renewals and expansion opportunities

What we're looking for :

• Prefer undergraduates, graduates or postgraduates

• Comfort in a startup environment we move quickly and wear many hats in a dynamic environment

• 0-2 years experience in Customer Success, Relationship Management, Account Management, or similar role

• Good communication skills, and comfortable to speak in English and Hindi

Experience
0 - 1 Years
No. of Openings
3
Education
B.A, B.B.A, B.C.A, B.Com, B.Ed, Diploma, M.A, M.B.A/PGDM, M.Com, Any Bachelor Degree
Role
Customer Success Executive
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Browntape Technologies Pvt. Ltd.

Browntape Technologies Ltd. is a leading e-commerce supply-chain aggregator, based in India. Founded in 2012, the company has been a first mover in the e-commerce aggregation space. Its signature solution the Browntape Software, is offered as a SaaS to clients which range from small scale e-commerce businesses to large scale enterprises (with offline & online presence). The company also offers customized ERP integrations for the latter and runs a successful e-commerce account management service vertical too. Operated by a team of e-commerce experts, the account management services include everything from on-boarding onto new marketplaces, listing, daily management of inventory & orders, marketplace marketing, remittance reporting & more.