Customer Services Executive (0-1 Years)

Arupavi Healthcare Technologies Pvt Ltd

Job Title: Customer Service Executive

Job Location: Mumbai

Salary: Rs. per month

About Us: We are a seed-funded, stealth-mode startup working in Pharmaceutical Supply Chain technology solutions in India, addressing the Indian

Pharma Market (Rs 2 Lakh+ Crore, Price to Retailer).

About the Role: Play a key role in improving the customer experience by resolving customer issues, ensuring client satisfaction and identifying areas for improvement.

What Will You Do:

Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

Establishing a positive rapport with all clients and customers in person or via phone

Helping customers choose the right product for their requirements and budget

Handling customer concerns and complaints promptly with an easy-to-follow solution

Informing customers of upcoming promotions or deals

Fixing customer training based on their availability

Forming reports based on customer satisfaction statistics

Conducting customer satisfaction surveys to understand what areas of the company's services need improvements

What Will You Need to Succeed:

12th Standard Pass, preferably a diploma in Computer Application

Strong communication skills

Proficiency in verbal and written communication in English and Hindi

Strong problem-solving and analytical skills

Display a willingness to learn about the company's products and services.

Must be efficient and adaptable to changing customer needs and situations.

Proficient in using MS-Office.

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Higher Secondary, Diploma

• Role

  Customer Services Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office