Customer Service Voice Process

Efficacy AMS PVT LD

Role & Responsibilities:

Purpose of the Job: The position will be responsible for resolving customer queries over the phone daily, thereby providing efficient customer service. This position also requires cross-selling banking products to our existing customers over the phone.

• Handling and resolving customer complaints/ queries over the phone

• Providing customers with relevant product and service information

• Cross-selling various banking products to customers over the phone

• This involves the sales process too

• Should be flexible working in shifts

Key skills:

Should have good communication skills

Perks and Benefits:

• PF

• ESIC

• Gratuity

Qualification & Experience:

Graduate with 1 to 4 years of Calling experience.

Age: 18 - 28 years

Gender: Male/Female

Salary: ,500/- Gross + incentives

• Experience

  1 - 3 Years

• No. of Openings

  50

• Education

  Professional Degree

• Role

  Customer Service Voice Process

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office