Instructor/Trainer

Blue Pearl Staffing Solution

Job brief For Trainer Profile

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If youre familiar with teaching soft skills like negotiation and problem-solving, wed like to meet you.

Qualification- Graduation

Responsibilities:-

Develop digital and print educational material (. videos and manuals)

Organize classroom-style seminars about product features and sales techniques

Conduct role-playing activities to develop interpersonal skills (. negotiation, teamwork and conflict management)

Identify individual and team skills gaps

Schedule regular training sessions (. monthly or quarterly)

Ensure new hires take on basic sales training courses, including communication and troubleshooting skills

Liaise with managers and encourage on-the-job coaching (. how to handle difficult client cases)

Coordinate mentorship programs for new customer service representatives

Assess the impact of each educational course on staff performance and client satisfaction

Maintain updated records of training curricula and material

Work experience as a Customer Service Trainer or similar role

Experience in sales or customer service positions is a plus

Knowledge of Learning Management Software ( Excel, power point)

Familiarity with interactive learning activities

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Customer Service Trainer

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office