Instructor/Trainer

Blue Pearl Staffing Solution

Job brief For Trainer Profile –

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.

Qualification- Graduation

Responsibilities:-

• Develop digital and print educational material (. videos and manuals)

• Organize classroom-style seminars about product features and sales techniques

• Conduct role-playing activities to develop interpersonal skills (. negotiation, teamwork and conflict management)

• Identify individual and team skills gaps

• Schedule regular training sessions (. monthly or quarterly)

• Ensure new hires take on basic sales training courses, including communication and troubleshooting skills

• Liaise with managers and encourage on-the-job coaching (. how to handle difficult client cases)

• Coordinate mentorship programs for new customer service representatives

• Assess the impact of each educational course on staff performance and client satisfaction

• Maintain updated records of training curricula and material

• Work experience as a Customer Service Trainer or similar role

• Experience in sales or customer service positions is a plus

• Knowledge of Learning Management Software ( Excel, power point)

• Familiarity with interactive learning activities

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Customer Service Trainer

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office