Customer Service Support (Full Time)

Teleperformance India

FUNCTIONAL/ OPERATIONAL:

▪ Complete the logs specified by the process.

▪ Ensure adherence to time schedules.

▪ Be available for all briefings and updates.

▪ Be aware of and comply with any client / process / product updates.

▪ Share the day's performance with the TL and colleagues

▪ Refer to central information database to handle queries.

▪ Go through the database regularly to check of any updates.

▪ Address any problems/ grievances with the TL/ TC/ TM that may have a bearing on

productivity or efficiency.

▪ Maintain high customer satisfaction rating as per the feedback taken by various

agencies/ authorities.

▪ Take steps to improve on performance based on coaching.

General Security Responsibilities:

▪ Adhering to Information Security Policies and Procedures of Teleperformance

▪ Ensuring compliance to Information Security Policies and Procedures

Specific Security Responsibilities:

▪ Understand and Comply with Information Security Policies and Procedures and

report all security incidents.

▪ Ensure the audit non-compliances are fixed within the stipulated timelines.

▪ Protect information entrusted to you.

▪ Follow the information labeling and handling procedures based on the

classification level of the asset.

▪ Follow the Clear Screen and Clear Desk Policy.

▪ Adhere to the Internet Code of Conduct, email usage policy and customer

information and data security policy.

Comply with the Non-Disclosure Agreement

• Experience

  0 - 2 Years

• No. of Openings

  400

• Education

  B.A, B.Arch, B.B.A, B.C.A, B.Com, B.E, B.Ed, Bachelor of Hotel Management, B.Sc, Any Bachelor Degree

• Role

  Customer Service Support

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office