FUNCTIONAL/ OPERATIONAL:
Complete the logs specified by the process.
Ensure adherence to time schedules.
Be available for all briefings and updates.
Be aware of and comply with any client / process / product updates.
Share the day's performance with the TL and colleagues
Refer to central information database to handle queries.
Go through the database regularly to check of any updates.
Address any problems/ grievances with the TL/ TC/ TM that may have a bearing on
productivity or efficiency.
Maintain high customer satisfaction rating as per the feedback taken by various
agencies/ authorities.
Take steps to improve on performance based on coaching.
General Security Responsibilities:
Adhering to Information Security Policies and Procedures of Teleperformance
Ensuring compliance to Information Security Policies and Procedures
Specific Security Responsibilities:
Understand and Comply with Information Security Policies and Procedures and
report all security incidents.
Ensure the audit non-compliances are fixed within the stipulated timelines.
Protect information entrusted to you.
Follow the information labeling and handling procedures based on the
classification level of the asset.
Follow the Clear Screen and Clear Desk Policy.
Adhere to the Internet Code of Conduct, email usage policy and customer
information and data security policy.
Comply with the Non-Disclosure Agreement
- Experience0 - 2 Years
- No. of Openings400
- EducationB.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management, B.Sc, B.E, Any Bachelor Degree
- RoleCustomer Service Support
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office