Customer Service Specialist

  • icon job experience 0 - 2 Years
  • icon job opening 200 Openings
  • icon salary 3.0-3.5 Lac/Yr
  • icon job location Gurgaon
  • Face-to-Face interview Face-to-Face interview

Job Description

Title: Customer Care Specialist (US process)

Location: Gurugram (Work from office only)

Company: Wipro

Roles and Responsibilities of a Customer Care Specialist

Customer Service through calls

Ensure timely and accurate service delivery at defined productivity levels

Build client & domain knowledge to be able to deliver a resolution on the first conversation

Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

Maintain Internal Service Attendance & Accountability policies

Execute issue /query & Client level delivery quality on calls

Adhere to Customer resolution and ensure proper documentation &follow-up

Identify, share and support operational improvements

Eligibility:

Graduates in B. Com, , BCA, BBA, BHM, BSc & BSc IT, , (Correspondence mode) (Except Stats, Math's Hons & Eco Hons)

. with min 6 months of experience is required in BPO/KPO

Regular M. Com, MA with min 6 months of experience is required in BPO/KPO (Except MBA, MCA and MSC)

Age up to 31 years

Gap should not be more than 4 years after graduation.

Undergraduates/ pursuing graduation are NOT eligible.

Candidates who are currently located in Delhi NCR/ Gurgaon are only eligible.

Work Experience-

Freshers and Experienced- 0-29 months

Excellent communication skills- Written and Verbal

Should be willing to work in night shifts (shift will start from pm goes up to 5 am with Saturday Sunday fixed off- -hour shift with -hour login)

Proficient in computer usage and Basic knowledge of MS Office/ Excel

What Wipro offers: -

Defined career roadmap which offers growth opportunities

Performance-based incentive program (Depends on Process/Client Alignment)

Investment in talent development and skills enhancement

Work-life balance with a 5-day workweek

Collaborative environment with best-in-class professionals

Focus on colleague engagement and fun at work
  • Experience

    0 - 2 Years

  • No. of Openings

    200

  • Education

    Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, BDS, Bachelor of Hotel Management, B.Pharma, B.Sc

  • Role

    Customer Service Specialist

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About NIIT

The idea of NIIT was born on a rainy, monsoon evening in Mumbai over endless cups of tea, way back in 1981. Two engineering graduates from the Indian Institute of Technology, New Delhi were envisioning the future of Information Technology training and founded a company that is now considered the crucible of Indias IT revolution. By imparting information technology education to non-technical graduates, NIIT revolutionized the technology landscape in India.
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