Customer Service Specialist

NIIT

Title: Customer Care Specialist (US process)

Location: Gurugram (Work from office only)

Company: Wipro

Roles and Responsibilities of a Customer Care Specialist

• Customer Service through calls

• Ensure timely and accurate service delivery at defined productivity levels

• Build client & domain knowledge to be able to deliver a resolution on the first conversation

• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

• Maintain Internal Service Attendance & Accountability policies

• Execute issue /query & Client level delivery quality on calls

• Adhere to Customer resolution and ensure proper documentation &follow-up

• Identify, share and support operational improvements

Eligibility:

• Graduates in B. Com, , BCA, BBA, BHM, BSc & BSc IT, , (Correspondence mode) (Except Stats, Math's Hons & Eco Hons)

• . with min 6 months of experience is required in BPO/KPO

• Regular M. Com, MA with min 6 months of experience is required in BPO/KPO (Except MBA, MCA and MSC)

• Age up to 31 years

• Gap should not be more than 4 years after graduation.

• Undergraduates/ pursuing graduation are NOT eligible.

• Candidates who are currently located in Delhi NCR/ Gurgaon are only eligible.

Work Experience-

• Freshers and Experienced- 0-29 months

• Excellent communication skills- Written and Verbal

• Should be willing to work in night shifts (shift will start from pm goes up to 5 am with Saturday Sunday fixed off- -hour shift with -hour login)

• Proficient in computer usage and Basic knowledge of MS Office/ Excel

What Wipro offers: -

• Defined career roadmap which offers growth opportunities

• Performance-based incentive program (Depends on Process/Client Alignment)

• Investment in talent development and skills enhancement

• Work-life balance with a 5-day workweek

• Collaborative environment with best-in-class professionals

• Focus on colleague engagement and fun at work

• Experience

  0 - 2 Years

• No. of Openings

  200

• Education

  B.A, B.B.A, B.C.A, B.Com, BDS, Bachelor of Hotel Management, B.Pharma, B.Sc, Any Bachelor Degree

• Role

  Customer Service Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office