Title: Customer Care Specialist (US process)
Location: Gurugram (Work from office only)
Company: Wipro
Roles and Responsibilities of a Customer Care Specialist
Customer Service through calls
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
Maintain Internal Service Attendance & Accountability policies
Execute issue /query & Client level delivery quality on calls
Adhere to Customer resolution and ensure proper documentation &follow-up
Identify, share and support operational improvements
Eligibility:
Graduates in B. Com, , BCA, BBA, BHM, BSc & BSc IT, , (Correspondence mode) (Except Stats, Math's Hons & Eco Hons)
. with min 6 months of experience is required in BPO/KPO
Regular M. Com, MA with min 6 months of experience is required in BPO/KPO (Except MBA, MCA and MSC)
Age up to 31 years
Gap should not be more than 4 years after graduation.
Undergraduates/ pursuing graduation are NOT eligible.
Candidates who are currently located in Delhi NCR/ Gurgaon are only eligible.
Work Experience-
Freshers and Experienced- 0-29 months
Excellent communication skills- Written and Verbal
Should be willing to work in night shifts (shift will start from pm goes up to 5 am with Saturday Sunday fixed off- -hour shift with -hour login)
Proficient in computer usage and Basic knowledge of MS Office/ Excel
What Wipro offers: -
Defined career roadmap which offers growth opportunities
Performance-based incentive program (Depends on Process/Client Alignment)
Investment in talent development and skills enhancement
Work-life balance with a 5-day workweek
Collaborative environment with best-in-class professionals
Focus on colleague engagement and fun at work
Experience
0 - 2 Years
No. of Openings
200
Education
Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, BDS, Bachelor of Hotel Management, B.Pharma, B.Sc
Role
Customer Service Specialist
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office