Customer Service Representative

PWS Tech Services

0 - 5 Years
10 Openings
0.8-5.0 Lac/Yr
Baner Pune
Face-to-Face interview

Key Skills

Microsoft Office Communication Skills Customer Care Customer Support Corporate Social Responsibility Excellent Communication Convincing Strong Communication Skills Handle Work Pressure Multi Tasking Staff

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Job Description

The successful candidate for this role will have a strong command of the company’s customer service policies. Will be responsible for managing Inbound and outbound calls relating to Car rental, leasing, ancillary services, after sales queries, rental extensions etc.

Customer Service Representative Responsibilities:

• Manage all inbound and outbound calls in a proficient and timely manner.

• Assisting the clients with the booking process over the telephone and ensure all booking requests are managed and handled in a professional manner.

• Ensuring payments and related paperwork are explained and assist the customer in completing the booking process.

• Communicating with customers in a prompt manner via Chat, Email or Calls; follow up with customers

• To ensure all administration and paperwork is processed efficiently in compliance with the company policy.

• Responding promptly to customer queries and resolving the queries within the stipulated SLA coordinating with the concerned department.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Have a thorough knowledge of our products and services.

• Keeping records of customer interactions, transactions, comments, feedback and complaints.

• Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.

• Manage a portfolio of existing key accounts / customers.

• Building and maintaining strong, long-lasting customer relationships.

• Overseeing customer account management, including an understanding of customer requirements and identifying potential opportunities, also proposing suitable solutions within our product line.

• Excellent team player and mentoring new and existing staff as and when required.

Key Skills & Qualifications:

• 0-3 years of experience of Customer Centre, Call