Virtual Customer Service Representative

Integrated Business

DESCRIPTION

An Integrated Business - Virtual Customer Service Associate / Representative (IBVCS) is a critical part of our mission to deliver timely, accurate, and professional customer service to all Integrated Business customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting solutions and correcting post-sales problems.

IBVCS Associates communicate with customers primarily through mail, chat, and phone and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment.

Integrated Business Virtual Customer Service (IBVCS) - It is a ‘Work from Home’ model for India (Because Of Covid-19). VCS associates are expected to work from a home location approved by IB for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and a ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.

Knowledge & Skills Required

Desired Skills:

• Action oriented, self-disciplined and organized

• Effective time management skills and ability to prioritize work time to ensure productivity

• Ability to communicate clearly with both internal and external customers

• Good comprehension skills - ability to clearly understand and address customer issues appropriately

• Good composition skills - ability to compose grammatically correct, concise, and accurate written responses

• Ability to use a desktop/Laptop computer system, smartphone and Internet Explorer

• Should be a self-driven, motivated, and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.

• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

• Should ensure a ‘Work-like’ environment with no disturbance during the work hours.

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  Diploma, Higher Secondary, Any Bachelor Degree, Secondary School

• Role

  Customer Service Representative

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home