Customer Service Representative

Ria Money Transfer Services Pvt Ltd

GENERAL DESCRIPTION

We are looking for a highly motivated, proactive, multitask and organized candidate with attention to details. In Bound -The applicant will handle the Calls from CS Hub of all Region, sending agents, remitters, beneficiaries & India payout agents to be answered. To assist and provide real time updates on status of transactions. Out Bound – Call beneficiaries and correspondents to ensure payouts are done immediately. Email -to be responded at the earliest, and ensure that no emails are unanswered. Provide support Ria India Locations and our principle agent head office on managing their credential (Unlock user & password reset). Ready to work on Shift.

JOB FUNCTIONS / RESPONSIBILITIES

 Attend incoming call from CS Hub of all regions, Sending agents and remitters, Beneficiary.

 Make out going call to the beneficiary & Correspondent to ensure payout are done on time.

 Provide support to Ria India locations and our principle agent head offices on managing their credential (Unlock user & Password reset.

 Work on unpaid transitions to get it paid.

 Monitoring bank deposit transaction are processed timely.

 Managing IMPS and NEFT Report received by correspondent.

 Rejected & Returned transactions to be updated, especially India IMPS & NEFT. Notify concerned to resend transactions.

 Follow up with correspondent for any unpaid transaction (Bank Deposit)

 Email to be responded at the earliest, and ensure that no emails are unanswered.

 Ensuring customer inquiries and issues are addressed timely and accurately. Also, to check if the entire process is updated into Fx Online accurately.

 Investigating and solving customer’s problems, which may be complex or long-standing that have been passed on or escalated.

 Working along with Compliance dept. on getting updates from regulators and implementing them real time, team to be updated on all important regulations.

SKILLS AND ABILITIES

 A fluent level of English and Telegu as well as any other language

• Experience

  0 - 1 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office