Customer Service Representative

Ainyx Infotech Pvt. Ltd.

Role: Customer Service Representative Voice Process

Role Designation: Senior Process Associates

Shifts: 24X7 environment and night shifts

Location: Mumbai and Thane

Experience: 1-3 Years

The Job Role and Responsibilities

The primary responsibilities of a Customer Service Executive would be:

Manage large amounts of incoming calls

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts.

Competencies and Skills Required

Proven customer support experience or experience as a client service representative

Excellent communications skills

Ability to listen and active problem-solving skills

Good interpersonal skills

Required Education and Work Experience

Full-time graduate or Undergraduate

Customer service experience in an international call center setting for a minimum of 12 months.

• Experience

  1 - 7 Years

• No. of Openings

  100

• Education

  Higher Secondary

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office