Customer Service Representative For International Voice Process

  • icon job experience 1 - 4 Years
  • icon job opening 3 Openings
  • icon salary 1.0-3.0 Lac/Yr
  • icon job location Navi Mumbai
  • Face-to-Face interview Face-to-Face interview
Key Skills

Fluent in English Customer Handling Sales Driven

Job Description

Identify leads flowing through multiple channels . phone, live chat, email, signup forms

Engage with prospective leads at various levels and converting them into sales.

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Analyzing customer needs and recommending products based on those needs.

Meet customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

keep records of customer

interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Required skills:

Compulsory to have International (US/UK) Voice Process Experience.

Prefer candidates who have handled sales process on outbound calls.

Soft-spoken, persuasive, persistent, and professional while communicating with prospects via phone and email.

Candidate should have VNA training (preferred)

Open to work in UK / USA shifts.
  • Experience

    1 - 4 Years

  • No. of Openings

    3

  • Education

    Secondary School

  • Role

    Customer Service Representative

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Intelecorp Software Pvt Ltd

InteleBiz is a professionally operated and technology-driven custom software solutions company. Since the day we started operating, we have been offering peerless custom software solutions for small businesses, startups, and medium as well as large enterprises.
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